Privacy Policy

1. Introduction

Welcome to Raiden (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat application (the “App”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Account information (username, email address)
• Profile information you choose to provide
• Contact information for customer support

2.2 Chat Data

When you interact with our AI agents, we collect:

• Messages you send to AI agents
• AI responses and conversation history
• Chat metadata (timestamps, conversation length)

2.3 Technical Information

We automatically collect certain technical information:

• Device information (model, operating system, app version)
• Usage data (features used, session duration, app performance)
• Error logs and crash reports
• Network information and IP address

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our AI chat services
• Process and respond to your conversations with AI agents
• Improve our AI models and app functionality
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance user experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 AI Service Providers

Your chat messages are processed by third-party AI service providers to generate responses. These providers may have access to your conversation data as necessary to provide the AI services. We work only with reputable providers who maintain appropriate data protection measures.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Analytics and app performance monitoring
• Customer support services
• Payment processing (if applicable)

4.3 Legal Requirements

We may disclose your information if required by law, legal process, or to:

• Comply with legal obligations
• Protect our rights and property
• Investigate potential violations of our terms of service
• Protect the safety of users or the public

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure cloud infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specifically:

• Account information: Until account deletion or as required by law
• Technical data: Typically 12-24 months for analytics purposes
• Legal compliance data: As required by applicable laws

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing of your personal information

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Children's Privacy

Our App is not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer your information, we implement appropriate safeguards to ensure your privacy rights are protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the “Last Updated” date. Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

12. Additional Information for Specific Regions

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know about personal information collection, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation, including the rights listed in Section 7 above. Our lawful basis for processing includes consent, legitimate interests, and contract performance.